Privacy Policy

1. Introduction

Bridgen (the "Company", "we", "us", "our") is committed to handling personal information with care. This policy explains what personal data we collect, why we collect it, how it is used, and the rights that individuals have in relation to their data under Malaysian law, including the Personal Data Protection Act 2010 (PDPA).

This policy applies to information collected through the Bridgen website at https://bridgen.sbs, through contact enquiries, and through the delivery of our services. If you have questions about this policy, please write to us at [email protected].

2. Personal Data We Collect

We collect personal data in the following ways:

Contact enquiries: When you use our contact form or email us, we collect your name, email address, and any other information you choose to include in your message, including a phone number if provided.

Service delivery: When engaging a Bridgen service, we collect the information needed to carry out that service. For the Relocation Documentation programme, this includes names, identity document details, and addresses for family members where required for submissions. For the Shared Calendar service, we collect the names of the adults to whom calendar access is granted and the schedule information households supply.

Website usage: We may collect standard analytical data about how visitors use our website, such as pages visited and time spent. This data does not directly identify individuals unless combined with other information.

Legal basis: We process personal data on the basis of consent (contact form submissions), the performance of a service agreement (service delivery), and our legitimate interests in operating a safe and functional website (analytics).

3. How We Use Personal Data

Personal data is used only for the purpose for which it was collected:

• To respond to enquiries and provide requested information about our services
• To deliver the specific service engaged, including preparing document packs, scheduling appointments and maintaining calendar records
• To communicate with you about the progress of an active service engagement
• To submit documents to government offices or other third parties where required by the service scope
• To maintain written records of service delivery for the duration of the engagement and a reasonable retention period thereafter
• To comply with applicable Malaysian law

We do not use personal data for marketing purposes without explicit consent, and we do not share personal data with third parties for their own marketing use.

4. Sharing Personal Data with Third Parties

Personal data may be shared with third parties in the following limited circumstances:

• Government offices and relevant authorities: Where a service requires submission of documents on your behalf (for example, to the National Registration Department or a state education department), the information contained in those submissions is shared with the relevant authority.
• Service providers: We use a small number of third-party tools to operate our website and manage communications. These providers process data only on our instruction and are required to maintain appropriate safeguards.
• Legal requirements: We may disclose personal data if required to do so by applicable Malaysian law or by a court order.

We do not sell personal data. We do not share personal data with advertisers.

5. Data Retention

Personal data related to a service engagement is retained for a period of three years after the close of that engagement, to allow for any questions or disputes about the work done. Contact enquiries that do not lead to a service engagement are retained for twelve months.

After the applicable retention period, personal data is deleted from our active systems. Data submitted to third parties (such as government offices) is held by those parties under their own retention policies.

6. Data Security

Personal data is stored on password-protected systems accessible only to authorised Bridgen personnel. We use standard security measures appropriate to the sensitivity of the information held. Where documents are transmitted electronically for the purpose of submissions, we use secure file transfer methods.

In the event of a data breach that is likely to result in risk to individuals, we will notify affected parties and, where required by the PDPA, the relevant authority, without undue delay.

7. Cookies

Our website uses cookies to store your cookie consent preferences and, if you choose to accept analytics cookies, to understand how visitors use the site. You can manage your cookie preferences at any time through our Cookie Policy page.

8. Your Rights Under the PDPA

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Withdraw consent to processing, where processing is based on consent
• Request that we limit processing in certain circumstances
• Lodge a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise any of these rights, please write to us at [email protected]. We will respond within 21 days.

9. Third-Party Links

Our website may contain links to external sites. Bridgen is not responsible for the privacy practices or content of those sites. We recommend reading the privacy policy of any external site you visit.

10. Children's Privacy

Our services are directed at adults (18 and above). Personal data relating to children is collected only as part of service delivery — for example, a child's name and date of birth for a school enrolment submission — and only with the consent of a parent or legal guardian. We do not collect children's personal data for any purpose beyond the specific service engaged.

11. Changes to This Policy

We may update this policy from time to time. Where changes are material, we will notify active clients by email. The "last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our website or services after a revision constitutes acceptance of the updated policy.

12. Contact for Data Enquiries

For any questions about this policy or about personal data held by Bridgen: